About Infrastructure Technician Apprenticeship – Level 3

14 - 18 Months



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Course Introduction

This is a level 3 apprenticeship that takes typically 12-15 months to complete. An infrastructure technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Course Delivery and Support

  • Awarding Body: BCS
  • It Combines Online learning, classroom training and On-the-job experience to develop real world skills using innovative technology.
  • A dedicated skills coach who will be there to assist and guide you to complete the course.

How to be the most sought out Infrastructure Technician Apprentice?

Also save upto 100% through funding

5 Reasons you should choose

Digital Marketing Apprenticeship from Applied Business Aacademy

Get full 1-1 support. You will receive support from mentor throughout your course.


Access to exclusive training content.


Assignments based on current business challenges.


Employer-based learning to address real opportunities.


Flexible start dates and bespoke apprenticeship programmes around your training schedules means we won’t rely on large cohorts or fixed starting dates.


Why take this apprenticeship?

As an apprentice in this course, you will have the opportunity to work in a professional environment and be paid a salary with no student debt, plenty of professional support and the chance to get your career off to a flying start.

  • Being able to study and carry out work-based learning, which can be more relevant.
  • You will get industry recognised knowledge and skills in Mobile and Operating Systems, Cloud Services, Coding and Logic, and Business Processes.

What will you learn?

Learning will take place on and off your job which will easily fit your learning around your day job with access to our online learning platform. It can be accessed anytime, anywhere and on any device.

You will complete:

Five knowledge modules introducing tech theory and fundamentals, through a combination of online learning and practical classroom workshops.

A work-based portfolio showcasing how you’ve demonstrated the skills you’ve learnt in real work projects.

An end-point assessment in the last 2-3 months of the programme – consisting of a synoptic project undertaken in the classroom and an assessment interview.


Course curriculum

Apprentices will understand – the use of a range of cabling and connectivity, the various types of antennas and wireless systems, and IT test equipment, maintenance processes and how to employ them in working practices, the fundamentals of computer configuration, the architecture of computer and business systems, the relevant numerical skills and the application of Binary, Octal and Hexadecimal notation. Demonstrate the networking skills necessary to maintain a secure network.

Apprentices will understand the similarities, differences and benefits of the current operating systems available. They will learn how to operate remotely and how to deploy and securely integrate mobile devices.

Apprentices will be able to demonstrate understanding and working knowledge of the Cloud and cloud services, importance of disaster recovery and how a disaster recovery plan works, and their role within it.

Apprentices will be able to demonstrate knowledge and understanding of business processes principles and techniques. Key areas of understanding and complying with business processes and working knowledge of business IT skills relevant to the organisation.

Understanding working / scripting at the command line: particularly when supporting any server work. Recognizing different coding and language. Understanding application life cycle management. Understanding algorithms and data structures. Understanding web page development.

Professional qualification you can choose

  • CCNA 1*
  • CCNA Security*
  • MTA Network Fundamentals
  • MTA Mobility and Devices Fundamentals*
  • MTA Server Admin * Enabling Office 365 Services
  • MTA Cloud Fundamentals
  • Network +* A + Security + Mobile +
  • CIW Network Technology Associate*
  • CIW – Internet Business Associate
  • CIW – Mobile Application Development
  • MCP Managing and Maintaining Windows 8 * MCP Configuring Windows 8 *
  • Enabling Office 365 Identities and Requirements
  • Install Configure Windows Server 2012 * Administration of Windows Server 2012 *
  • Configure Advanced Windows Server 2012 Services *
  • MTA Software Development Fundamentals
  • App Development
  • CIW – Internet Business Associate
  • ITIL Foundation Level

Course preview

Entry requirements

  • 3 GCSEs (or equivalent) at grades A-C in any subject.
  • GCSE Maths and English (or equivalent) at grades D or above.
  • You must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Applied Business Academy Infrastructure Technician Apprenticeship outcome

The learner will gain competencies in IT Security, Remote Infrastructure, Data, Problem solving, Workflow management, Health and Safety, Performance of hardware, software and Network Systems and services in line with business requirements

The learner will know and understand a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment. They will also know basic elements and architecture of computer systems, cloud services, OS, coding and Logics and knowledge of specific business IT skills relevant to the organisation.

The learner will gain logical and creative thinking skills, Analytical and problem-solving skills, ability to work independently and to take responsibility and can use own initiative in a creative professional and secure working environment.

Expected job roles

The Level 3 Diploma in Infrastructure Technician Apprenticeship helps you open up opportunities to develop and enhance your, ensuring you have the grounding needed to become an

  • Desktop Support Engineer
  • IT infrastructure Technician
  • First and Second Line Helpdesk Support
  • Technical Support Analyst

Finance options

Wherever possible our training is tailored to your needs. The cost of our training programmes depend on the course(s) you choose and varies according to duration and breadth. Rest assured we have a number of payment options available to ensure the cost of training is affordable and can be worked alongside your other financial commitments. Common ways people fund their training include

Funding & Grants

There may be the opportunity to apply for funded grants that can help towards the cost of training. All schemes will have different terms and conditions that will need to be met in order to qualify for a grant and these are managed by the ESFA.

We’d recommend you speak to our Course Advisor to discuss your requirements further.

For individuals

You have an excellent opportunity to qualify for FREE funding that can help towards the cost of the training.

All schemes will have different terms and conditions that will need to be met in order to qualify for the funding options and these are managed by the ESFA in partnership with the training providers.

We’d recommend you speak to our Course Advisor to discuss your requirements further and find the best funding options available to you and to check if you qualify for this FREE training.

What we can help by

  • Tailored personnel letters
  • Communication with finance departments to arrange payment options (upfront or payment plan*
  • Terms and Conditions apply.

Speak to a Course Advisor for full information on the options available to you

For Business

If you are a small company and would like to train one of your staff, please speak to our advisor to know the funding options available to you!

For large businesses, we recommend speaking to one of our levy consultant to check for opportunities to utilise your levy fund whereby you can upskill your existing staff for Free!

Professional recognition with Applied Business Academy

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

Get ready for a promising career in the top industries

Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a higher apprenticeship within the IT sector. As well as ensuring full competency as an IT technician, it provides the foundation of progression into number of career paths within various IT and Digital Pathways.

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